Booking Terms & Conditions

Frequently asked questions

Frequently asked questions

We believe in clear pricing—no hidden extras! Your holiday price includes:

✅ Bed linen & towels

✅ Normal gas & electricity usage (please note: EV charging is not included—use the EV charge points provided at each lodge via the Monta App, extra charges apply)

✅ Wi-Fi

✅ Specialist equipment (must be requested at the time of booking)

🐾 Bringing pets? There’s a £30 charge per pet, per stay (excluding registered service/assistance animals, who stay free).

If you have any questions, just let us know—we’re happy to help! 😊

Our standard arrival days are Friday, Saturday, Monday, and Tuesday, but these can vary between lodges and seasons.

To check the arrival days for a specific lodge, simply use our online booking system via the ‘Book Now’ button on our website.

If you need any help, just let us know—we’re happy to assist! 😊

You can check into your lodge from 4:00 pm onwards on your arrival date.

To access your lodge, simply collect your key from the keysafe attached to your lodge. Your keysafe code will be provided in your booking documents.

There’s no need to visit reception for your key—just head straight to your lodge and start enjoying your stay! 😊

Check-out is by 10:30 am. When leaving, please place your key in the keysafe for your lodge—there’s no need to return it to reception.

Yes! We offer 3-night weekend stays and 4-night midweek breaks all year round.

To check availability and pricing, simply use our online booking system and select the dates you’re interested in.

It’s easy to check availability, prices, and book online! Simply click the ‘Book Your Stay’ button at the top right of every page on our website or select your preferred dates from any of our booking calendars.

If you need any help, just let us know—we’re happy to assist! 😊

Due to high demand, we’re unable to accept provisional bookings. To secure your dates, a non-refundable deposit is required at the time of booking.

If you have any questions, please feel free to phone us to discuss your dates and options — we’re happy to help! 😊

To confirm your booking, we require a non-refundable deposit of 15% of the total holiday cost or £100, whichever is greater.

The full balance of your booking is due no later than 55 days before the start of your holiday. Don’t worry—we’ll send you a friendly reminder when it’s time to pay!

If you have any questions, just get in touch—we’re happy to help! 😊

We accept the following payment options:

Visa & MasterCard (credit and debit cards)

Cheques (please note, a £3 supplement per cheque applies)

BACS transfer

If you have any questions about payments, just let us know—we’re happy to help! 😊

No we do not charge any supplements for paying by credit card.

For full details on our cancellation policy, please refer to the Terms and Conditions document provided when you made your booking.

Yes! You can change your booking dates free of charge up to 8 weeks before your arrival.

For full details on our amendment policy, please check our Terms and Conditions. If you have any questions, just get in touch—we’re happy to help! 😊

We offer a wide range of equipment free of charge on request. To ensure we can accommodate your needs, please book in advance, as all equipment is subject to availability.

For a full list of available equipment and detailed access statements for each lodge, please visit our Access Information page.

Want to explore our lodges before you arrive? Check out our 360-degree videos on the accommodation pages for a virtual walk-through!

If you have any questions, just let us know—we’re happy to help! 😊

For your safety and peace of mind, here are the safe working load limits for our accessible equipment:

Guldmann ceiling tracking hoists – 200kg / 440lbs

Invacare Medley Ergo Electric Profiling beds – 145kg / 319lbs (excluding bedding, mattress & accessories, which must not exceed 35kg)

Oxford Advance Electric Mobile Hoists & Oxford Journey Electric Stand Aids – 155kg / 340lbs

If you have any questions or need details on specific equipment, just get in touch—we’re happy to help! 😊

Absolutely! We love welcoming furry friends. You can bring up to three pets when staying in our Drummochy, Cardy, Keil, Emsdorf, Lundin, Largo, and Durham Lodges. There’s a £30 charge per pet, per stay, which should be added at the time of booking.

To keep Homelands a relaxing space for all, we kindly ask pet owners to follow a few common-sense housekeeping rules — you’ll find these in our terms and conditions.

While on the grounds of Homelands, we ask that pets stay on a lead at all times, including on the grassy areas by the patios. If your dog needs an off-lead run, there are great spots nearby — head to the common (via our east pedestrian gate) or the beach for some off-lead fun!

Please note, our Massney and Selkirk Lodges are pet-free, but registered assistance animals are welcome in all properties free of charge.

We can’t wait to welcome you and your four-legged friends! 🐾

To keep Homelands fresh and welcoming for everyone, smoking, vaping, and e-cigarettes are not permitted inside any of our lodges, on the lodge patios, or anywhere within the grounds.

If smoking is detected inside a lodge, we may need to carry out a deep clean, which could incur a charge of up to £200. We also reserve the right to decline future bookings from guests who are suspected of smoking indoors.

We really appreciate your cooperation in keeping Homelands a clean and comfortable space for all! 😊🚭

Homelands is a self-catering destination, and we do not provide on-site carers or care packages. We leave the organisation of any care services to our guests.

However, if you need help finding local care providers, we’re happy to share a list of care organisations in the area—just let us know! Please note, we’re unable to recommend specific providers, but we hope the list helps you find the right support for your stay.

If you have any other questions, feel free to ask—we’re here to help! 😊

Yes! All our lodges have brick-built BBQs on their patios. If you’d like to use one, we offer a BBQ pack for hire, which includes grills, utensils, and a cleaning kit. We operate a £15 cash deposit system, which will be refunded once the BBQ pack and grills are returned clean.

Prefer a disposable BBQ? No problem! We just ask that you only use it on the paved patio outside your lodge and not on the grassed areas.

Enjoy your BBQ and happy grilling! 🍔🔥😊

Yes! Each lodge has its own EV charge point (extra charges apply), which can be accessed using the Monta App.

If you need to charge while you’re out and about, you’ll find details of local charging points at ChargePlace Scotland.

Please note that for safety reasons, plugging your vehicle into a standard 3-pin socket using a granny charger is not permitted inside our lodges.

Happy charging and safe travels! ⚡🚗😊

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